Update: Fibrant upgrade to take longer than expected | Business
SALISBURY - As previously announced, the City of Salisbury’s Fibrant network is in the process of upgrading its infrastructure, during a three week maintenance window that began on Monday, July 16.
Early this morning, during the course of planned maintenance upgrades on the Fibrant network, crews discovered additional needs. As a result, the maintenance window, originally scheduled for 12:00 – 6:00 a.m., was extended, impacting service to a portion of Fibrant’s customer base.
Fibrant staff have been working throughout the morning to restore service as quickly as possible and to notify customers impacted by the extension of this morning’s maintenance upgrade. As an organization, we apologize for any inconvenience experienced by our subscribers.
Being one of the most advanced fiber optic networks in the country, Salisbury’s Fibrant network requires certain upgrades to maintain the superior level of service it provides. This round of upgrades includes adding enhanced equipment and a second internet circuit for redundancy. These upgrades will allow Fibrant to continue to seek a 99.999% reliability rating and provide superior service to our valuable customers.
This maintenance, which concludes on Friday, August 3, has been planned over the last several months and will be conducted in the most efficient way possible as to limit the amount of interrupted service.
Fibrant currently has over 2,000 customers and provides internet, television and phone services exclusively for residents and businesses within the Salisbury city limits. As a state of the art, fiber to the home utility, Fibrant employs 100% fiber optics to carry a full suite of communication services to residential homes and businesses.
For more information regarding Fibrant, its services or programs, or if you are a customer still experiencing an interruption in service, please call (704) 216-7567.
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